They sent it to their supervisor and hung up.Īnyone know what I'm missing.
Philips hue sync box troubleshooting how to#
Turned off 5g on the router.Įnded up calling support again, after 30min they still had no clue how to get it to work. I've reset my router, modem, phone, hue bridge, and sync box. If I look at the connected devices for my router it is showing as connected but no traffic at all.ġ time I got it to - push the button till the light turns green, but it wouldn't recognize it (spent 20min) trying to get it to work with no luck. Firmware updates help fix issues most of the. The hue sync app can't find my hue sync box even thought hue sync box is on and syncing with my tv. This happened after the last update (18th Feb, 2023) App Version: 1.10.0.38 MacOS Version: macOS Ventura 13.2.1. Method 3: Get the latest firmware update from Philips if you still need to. Hue App (for Mac) crashes after a few seconds turning on the Video Sync. Philips Hue Sync Box requires a lot of energy & using multiple devices in the same power supply socket might interrupt its normal behaviour. Most of the time it would get to the connecting to sync box, the step after you input your wifi info, it connects to the router but it just hangs their indefinitely. Method 2: Don’t use anything other than the sync box in the power supply socket. To stop, simply press Stop at the bottom of the app. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to.
Philips hue sync box troubleshooting serial number#
After that, click on add serial number option on the app. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Now your lights should match the video on your TV From this menu, you can also adjust the intensity of the lights, change inputs on the Hue Sync Box, and alter brightness and sync mode. Then open the Philip hue app and select settings options. Got the new one yesterday and it won't connect. To begin syncing, select Start at the bottom of the app. They couldn't figure it out so they sent me a new one (great I thought) This won’t reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you’ve shared your HomeKit settings with. Swipe to the left on where it says Home and tap Remove. It worked for a year or 2 and rhen just wouldnt connect to thw app after performing a hard reset. Luckily, there’s an easy way to fix this. So I called Philips customer support about a problem with my old sync box.
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